The readings for this module include chapters from Successful Nurse Communication: Safe Care, Healthy Workplaces, & Rewarding Careers.

Before navigating to the ebook, download the reading resources by selecting the arrow next to the resource link. When you are ready to begin your readings, select “Next” to go to the next page to launch the ebook in a new window. Select “View” to see all of the chapters. Locate your assigned reading and select “View eBook” to navigate to the chapter.

When you have completed your readings, close the window and select “Next” to go to the next activity.


Listening is a key component of the communication cycle. Throughout this module, you will learn to effectively listen, collaborate as a team member, and promote client safety.

Focus Questions:

  1. Are you an active listener, or do you listen to respond?
  2. What is your role in the team?
  3. How does your communication style impact the team dynamic?

Reading Resources


Boynton, B. (2016). Successful nurse communication: Safe care, healthy workplaces, & rewarding careers. F. A. Davis Company.


Copyright © 2015. F.A. Davis Company


Effective teamwork in healthcare is an essential component of a healthy organizational culture.

Patients receive the best care at the hands of a team of professionals and paraprofessionals who offer different strengths and areas of expertise.

Team development is unique and challenging in healthcare settings.

Hierarchy poses a challenge to the collaboration and communication necessary for optimal teamwork.

Copyright © 2015. F.A. Davis Company


In healthcare, there are many teams working to provide patient care.

Teams are characterized to a great extent by their goals, norms, membership roles, expertise, and explicit and implicit rules.

The various experts on a healthcare team must follow their own scope of practice, licensing requirements, and individual job descriptions.

Hierarchal order infuses power gradients into relationships and provides a structure to activities.

Copyright © 2015. F.A. Davis Company



Complications in Developing Teams

Members come from different educational paths and have varied knowledge bases and degrees of experience.

Members are responsible for a range of specialized and often urgent tasks.

Organizational tensions (e.g., budgetary concerns) and various agendas (e.g., filling beds) pull professionals in different directions.

There may be clinical differences of opinion, such as when to provide comfort measures versus aggressive treatment.

Copyright © 2015. F.A. Davis Company


Components of a Healthcare Team

Membership varies with staffing patterns, including shift work, weekends, and on-call assignments.

Teams are typically made up of 6 to 24 people, but there can be more or less.

Some teams are transient, such as first responders, while others have a more permanent existence, such as the nurse management team of a hospital.

Teams are also influenced by factors including diversity, fatigue, emotional intelligence, training, experience, and the quality of relationships.

Copyright © 2015. F.A. Davis Company


Gaining awareness about the five stages of small group or team development is critical, as difficult dynamics can result when team development is ignored.

These stages can occur over any length of time.

Forming is the first stage, and occurs when the team initially comes together.

Team members want to learn more