This week, we will have two case studies:

  • Case of the Reluctant Associate
  • From Nothing to Something: Defining Governance and Infrastructure in a Small Medical Practice

These case studies will cover topics on leadership/management, which include making decisions and addressing concerns as a healthcare leader. You will have the opportunity to discuss a case among your fellow students and perform a written analysis on the case.

Your Learning Objectives for the Week:

  • Evaluate issues on human behavior in healthcare organizational settings, including issues pertaining to leadership and change interventions to enhance organizational effectiveness.
  • Interpret the formulation and implementation of business strategies in health care organizations, models of strategic management, and the role of stakeholders in the strategic management process.
  • Critique healthcare reform process in the US health care system, reviewing major proposals for system reform currently under consideration including governance and accountability models.

MHA6999 SEMINAR IN HEALTHCARE CASES WEEK 1 LECTURE, DISCUSSION, AND PROJECT INSTRUCTIONS Page | 1

Healthcare Leadership

Good leadership is essential to patient-centered care and staff satisfaction in the healthcare environment. All members of the healthcare team can be leaders, and evidence-based theory should inform their leadership practice (Harris & Mayo, 2018). Leaders of every organization encounter issues and resolve them easily by taking decisions, whereas others may call for a critical analysis of the situation, a split judgment, an assessment made by an individual, or decisions made by a group. Whatever the circumstances, the decisions that are made will have consequences for human resources and the organization itself. It is, therefore, necessary for individuals to be trained in leadership and to become well equipped to make the right decision at the right time.

Effective leadership by healthcare professionals is vital in modern healthcare settings. The major factor underpinning this is the drive to improve the quality of healthcare provision on a background of ever-increasing healthcare demands and the need for increased efficiency and productivity (Kumar & Khiljee, 2016). There is a large body of literature focused on leadership, yet opinions frequently conflict; the evolving nature of the practice and theory on the topic means that there is no consistent definition of what constitutes leadership (Harris & Mayo, 2018). Leadership skills and traits that enable a person to become successful within one circle with one group of individuals with particular skill sets and academic disciplines may not allow the same person to become successful in the increasingly more complex concentric circles. All leaders along the continuum of care must engage in lifelong learning to be successful.

Role of Leaders in Patient-Centered Care

For healthcare organizations to remain productive and successful during these tumultuous times, a new kind of healthcare leader is needed—one who has the right specific skills, personality traits, and leadership qualities.

Review each tab to know more.

Healthcare System

Chief Executive Officer (CEO)

Description of the Role (How the person in that role works to provide patient care)

A hospital CEO has the responsibility to ensure almost every aspect of how hospitals perform is working efficiently. He or she needs to find a balance in managing the day-to-day operations while leading strategic development initiatives required for long-term success.

Benefits Provided (toward patient-centered care)

Ensuring patients have access to services, care is coordinated, and patients are provided education materials and resources.

Chief Operating Officer (COO)

Description of the Role (How the person in that role works to provide patient care)

The COO is responsibl

10/26/21, 7:31 AM Rubric Assessment – MHA6999-Seminar in Healthcare Cases SU01 – South University

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Print RubricSUO Discussion Rubric (80 Points) – Version 1.2
Course: MHA6999-Seminar in Healthcare Cases SU01

Response
No Submission
0 points

Emerging (F-D:
1-27)
27 points

Satisfactory (C:
28-31)
31 points

Proficient (B: 32-
35)
35 points

Exemplary (A:
36-40)
40 points

Criterion Score

Quality of

Initial Posting

/ 40
No initial posting

exists to evaluate.

The information

provided is

inaccurate, not

focused on the

assignment’s topic,

and/or does not

answer the

question(s) fully.

Response

demonstrates

incomplete

understanding of the

topic and/or

inadequate

preparation.

The information

provided is accurate,

giving a basic

understanding of the

topic(s) covered. A

basic understanding is

when you are able to

describe the terms

and concepts

covered. Despite this

basic understanding,

initial posting may not

include complete

development of all

aspects of the

assignment.

The information

provided is accurate,

displaying a good

understanding of the

topic(s) covered. A

good understanding is

when you are able to

explain the terms and

topics covered. Initial

posting demonstrates

sincere reflection and

addresses most

aspects of the

assignment, although

all concepts may not

be fully developed.

The information

provided is accurate,

providing an in-depth,

well thought-out

understanding of the

topic(s) covered. An

in-depth

understanding

provides an analysis

of the information,

synthesizing what is

learned from the

course/assigned

readings.

Participation
No Submission
0 points

Emerging (F-D:
1-13)
13 points

Satisfactory (C:
14-16)
16 points

Proficient (B: 17-
18)
18 points

Exemplary (A:
19-20)
20 points

Criterion Score

Participation in

Discussion

/ 20
No responses to

other classmates

were posted in this

discussion forum.

May include one or

more of the following:

*Comments to only

one other student’s

post.

*Comments are not

substantive, such as

just one line or

saying, “Good job” or

“I agree.

*Comments are off

10/26/21, 7:32 AM Rubric Assessment – MHA6999-Seminar in Healthcare Cases SU01 – South University

https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=83314&evalObjectId=426185&evalObjectType… 1/2

Close

Print RubricSU MHA6999 Week 1 Project Rubric
Course: MHA6999-Seminar in Healthcare Cases SU01

Criteria
No Submission
0 points

Emerging (F
through D Range)
(1–10)
10 points

Satisfactory (C
Range)
11 points

Proficient (B
Range) (12–13)
13 points

Exemplary (A
Range) (14–15)
15 points

Criterion Score

Includes all

assignment

components

and meets

graduate level

critical

thinking. A

purpose

statement is

identified for

the response.

/ 15
Student did not

submit

assignment.

Work minimally

meets

assignment

expectations. No

purpose

statement is

provided.

Assignment

meets some

expectations

with minimal

depth and breath.

Purpose

statement is

vague.

Assignment

meets most of

expectations

with all

components

being addressed

in good depth

and breadth.

Purpose

statement is

present and

appropriate for

the assignment.

Assignment

meets all

expectations

with exceptional

depth and breath.

A comprehensive

purpose

statement

delineates all

requirements of

the assignment.

Criteria
No Submission
0 points

Emerging (F
through D Range)
(1–10)
10 points

Satisfactory (C
Range)
11 points

Proficient (B
Range) (12–13)
13 points

Exemplary (A
Range) (14–15)
15 points

Criterion Score

Integrates and

understands

assignments

concepts and

topics.

/ 15
Student did not

submit

assignment.

Shows some

degree of

understanding of

assignment

concepts.

Demonstrates a

clear

understanding of

assignment

concepts.

Demonstrates

the ability to

evaluate and

apply key

assignment

concepts.

Demonstrates

the ability to

evaluate, apply

and integrate key

assignment

concepts.

Criteria
No Submission
0 points

Emerging (F
through D Range)
(1–10)
10 points

Satisfactory (C
Range)
11 points

Proficient (B
Range) (12–13)
13 points

Exemplary (A
Range) (14–15)
15 points

Criterion Score

10/26/21, 7:32 AM Rubric Assessment – MHA6999-Seminar in Healthcare Cases SU01 – South Univ