Unit VII

You are the chief nursing officer of a 300-bed hospital in the Northeastern United States. You have a group of relatively inexperienced nurse managers reporting to you. They need management training. How will you educate them about the principles of decision-making for a health care facility? Which of the six common approaches will you recommend to them, and why?Your journal entry must be at least 200 words in length. No references or citations are necessary.

Unit VIII

Discuss how you can apply the concepts learned in this course to your current or future career. How might the lessons you have learned positively impact your career success?Your journal entry must be at least 200 words in length. No references or citations are necessary.Submit Unit VIII Journal »

HCA 3301, Health Care Management 1

Course Learning Outcomes for Unit VII

Upon completion of this unit, students should be able to:

1. Explain the impact of geographic environment on the design of health care organizations.

3. Outline the planning processes in a health care organization.

4. Analyze the finance system in a health care organization.

5. Evaluate ways to improve the quality of patient care in a health care setting.
5.1 Discuss how decision-making and managing changes in health care are vital issues in today’s

health care environment.

6. Compare and contrast leadership approaches for personnel in health care.

Course/Unit
Learning Outcomes

Learning Activity

1 Unit VII Course Project

3 Unit VII Course Project

4 Unit VII Course Project

5.1

Unit Lesson
Chapter 13
Chapter 14
Unit VII Course Project

6 Unit VII Course Project

Required Unit Resources

Chapter 13: Making Decisions and Solving Problems

Chapter 14: Managing Change

Unit Lesson

Managing Change in Health Care Organizations

The only constant in health care is change. That says it pretty well. The only thing that we can count on in
U.S. health care is that next year will not be like this year, which was not like last year. Some people thrive in
an environment like that, and others simply do not. It is probably a fair statement that to be good at leading a
health care facility today, you need to be good at managing change.

Sources of Change in Health Care

Some of these changes are new government regulations every year, new payment systems, constant patient
care innovations, and information systems innovations. Other changes that have an impact include new
medications, new drug interactions, new diseases, new diagnostics and therapeutics, and health system
mergers and acquisitions.

UNIT VII STUDY GUIDE

Decision-Making and
Managing Change

HCA 3301, Health Care Management 2

UNIT x STUDY GUIDE

Title

Doctors need to adapt to new documentation requirements and new payment models. Nurses need to learn
new medical equipment every year, and there are new pharmaceuticals and changes in the electronic health
record processes. Therapists in physical therapy, occupational therapy, and respiratory therapy need to keep
up with changes in procedures, new and better ways of doing things, new charting rules, and new
reimbursement rules. Finally, we all need to adjust as the Medicare, Medicaid, and insurance companies
change their requirements and processes. All of these changes clearly impact health care professionals at
every level, and it impacts patients! Not keeping up with all of this change means one of two thin

HCA 3301, Health Care Management 1

Course Learning Outcomes for Unit VIII

Upon completion of this unit, students should be able to:

5. Evaluate ways to improve the quality of patient care in a health care setting.
5.1 Describe effective approaches to overcoming communication barriers in a health care

organization.

Course/Unit
Learning Outcomes

Learning Activity

5.1
Unit Lesson
Chapter 15
Unit VIII Reflection Paper

Required Unit Resources

Chapter 15: Professionalism and Communication

Unit Lesson

Communication for Quality in Health Care Organizations

Patients experience stressful situations in the hospital emergency room due to either a sick family member or
any other traumatic event.
(Galitskaya, n.d.)

Students in this course are aspiring health care leaders. As such, they must understand a very important
aspect of the medical leadership role. We have the responsibility of caring for patients who are going through
a very difficult time in their lives. The very fact that they are patients in our facilities should tell us that they are
not at their best. They are stressed, feeling ill, may be in significant pain, and their families and friends are

UNIT VIII STUDY GUIDE
Professionalism and
Communication

HCA 3301, Health Care Management 2

UNIT x STUDY GUIDE
Title

sharing this experience with them. Nobody is at their best when they are receiving medical care. All of these
factors make communication more difficult, but as leaders, we must find a way to achieve clear and effective
communication with our patients and their loved ones. It is a very important responsibility.

Is Communication Tougher Today?

Provider-patient communication in hospitals is more difficult today for a variety of reasons. First, the patient’s
stay in the hospital is much shorter today, averaging just over 3 days. A few decades ago, patients would
typically stay in the hospital for a week or more, providing plenty of time for daily interaction with doctors,
nurses, and therapists. There was more time and more opportunity to achieve strong communication.
Everything is rushed in today’s medicine. Nobody likes that, but it is reality. Medicare, Medicaid, and
managed care organizations set strict limits on length-of-stay, and those limits are not going away any time
soon (Huang, 2019).

Today’s medical care is also much more complex. There is simply more information for patients and families
to understand now and more to comprehend. Combine the short length-of-stay with the complexity of care,
and add in the fact that caregivers themselves are much busier than we were in the past, and you get the
idea. It is harder to achieve mutual understanding with patients now.

We must achieve exactly that before