You will conduct a professional interview with a staff nurse and a staff nurse leader to discover their intra/inter-professional communications styles.  It will be important to incorporate learning objectives regarding therapeutic communication styles including their method of caring, assertive, and responsible communication in your discussion/analysis of the interview.

N402 Communication Interview Assignment and Rubric

You will conduct a professional interview with a staff nurse and a staff manager to discover their intra/inter-professional communications styles. It will be important to incorporate learning objectives regarding therapeutic communication styles including their method of caring, assertive, and responsible communication in your discussion/analysis of the interview.

The paper should utilize APA 7th format using Times New Roman 12pt font and include a title page. There should be less than 10% of direct quotations used in your paper, sources should be paraphrased and cited appropriately. The use of headings should be incorporated in the paper design. Additionally, provide citation for the personal communication with the interviewees (use initials only). Support from at least 3 peer reviewed journal articles in addition to your textbooks must be used. Use initials and avoid the use of patient names, staff names, and facility names for HIPPA compliance. Complete the Contact Information Form for Experiential Learning for all individuals interviewed and submit with your completed assignment to the drop box Sunday by 11:59pm.

You should use headings and subheadings from the Instructions to set up your paper

The following information should be included in your interview:

Description the facility i.e.: a large metropolitan hospital, rural nursing home or urban clinic

Staff Nurse Interview

Interview a staff nurse regarding:

· What (s)he perceives are the main communication issues/barriers

· how they communicate with patients,

· how they communicate with colleagues

· how they communicate with leadership/administration.

Describe your findings in no more than 2 pages using terms and vocabulary from course learning. Relates each interview question to content learned in the class by providing analysis and synthesis of question and response and includes minimum of one citation per question- you may cite the texts & or other peer reviewed journal articles.

Nurse Manager Interview

Interview a nurse in a leadership/administrative position regarding:

· What the manager perceives as the main communication issues/barriers

· how they communicate with patients,

· how they communicate with colleagues, and

· how they communicate with leadership/administration.

Describe your findings in no more than 2 pages using terms and vocabulary from course learning. Relates each interview question to content learned in the class by providing analysis and synthesis of question and response and includes minimum of one citation per question- you may cite the texts & or other peer reviewed journal ar

1

Staff and Nurse Manager Interview/Communication Assignment

Student Name

Minnesota State University, Mankato

N402-8 Psychosocial/Interprofessional Communication

Dr. Ellen Vorbeck, DNP, ANP-BC, ARNP

Month/day/year

Professional Communication

I interviewed a staff nurse and a staff nurse manager about inter/intra-professional communication styles for this assignment. Understanding communication styles is essential for healthcare workers. Knowing how one communicates can help improve communication clarity with both colleagues and patients. Both nurses who were interviewed work at a large hospital in a busy emergency department.

Staff Nurse Interview

Perceived Barriers

The staff nurse, AR, identified a few barriers to communication within the work environment. The main obstacle that AR discussed was between physicians and nurses. Often, physicians do not clearly communicate with nurses or communicate in a very aggressive manner. AR talked about how this kind of communication is very frustrating, especially in an intense environment, like the emergency department. Those who communicate in an aggressive manner are often not good listeners and interrupt regularly (Baraldi, 2020). They adopt a commanding stance, speak loudly, and strive to control people (Baraldi, 2020). This makes it difficult for AR to care for patients properly, especially in a setting as intense as an emergency department.

Communication with Patients

AR talked about how important it is to read the situation and adjust your communication approach as needed when communicating with patients. AR tries to use patience, open-ended questions, active listening, and explains as much as possible while working with patients. By using an assertive style of communication, AR finds that she can communicate with patients best. Being assertive is vital to building successful relationships with coworkers, family members, and patients (Blazer, 2020). This style of communication helps minimize personal stress, improve patient safety, and improve nursing care (Blazer, 2020).

Communication with Colleagues

AR discussed how building relationships with your colleagues is critical. Using assertive communication has helped AR build better and more trusting relationships with coworkers. This style of communication helps this nurse work better with colleagues and find resolutions to problems faster. In a fast-paced work environment, positive working relationships are critical to success (Spence Laschinger, 2010). A group of healthcare workers that respect each other’s efforts to the patient care process and work well together is required for high-qualit

PSYCHOSOCIAL
NURSING

FOR GENERAL PATIENT CARE
3rd Edition

Linda M. Gorman, APRN, BC, MN, CHPN, OCN
Palliative Care Clinical Nurse Specialist
Cedars-Sinai Medical Center
Los Angeles, California

Assistant Professor
University of California, Los Angeles
Los Angeles, California

Donna F. Sultan, RN, MS
Mental Health Counselor, RN
West Valley Mental Health Center
Los Angeles County Department of Mental Health
Los Angeles, California

00Gorman(F)-FM 11/8/07 10:54 AM Page i

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Copyright © 2008 by F. A. Davis Company

Copyright © 2008 by F. A. Davis Company. All rights reserved. This book is protected by
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Library of Congress Cataloging-in-Publication Data
Gorman, Linda M.
Psychosocial nursing for general patient care / Linda M. Gorman, Donna F. Sultan. —

3rd ed.
p. ; cm.

Includes bibliographical references and index.
ISBN-13: 978-0-8036-1784-1
ISBN-10: 0-8036-1784-4

1. Psychiatric nursing—Handbooks, manuals, etc. 2. Nursing—Social aspects—
Handbooks, manuals, etc. I. Sultan, Donna. II. Title.
[DNLM: 1. Nursing Care—psychology—Handbooks. 2. Nurse-Patient Relations—

Handbooks. 3. Nursing Assessment—Handbooks. WY 49 G671p 2008]
RC440.G659 2008
616.89′0231—dc22 2007040704

Authorization to photocopy items for in